Terms of service

SHIPPING POLICY

Last Updated: September 2026

Thank you for shopping with us. We are committed to processing and shipping your order as quickly as possible.

PROCESSING TIME

Orders are generally processed within 2–3 business days, Monday through Friday, excluding public holidays.

Orders may require additional processing time during holidays, promotional periods, or periods of unusually high order volume.

UNITED STATES SHIPPING

Standard shipping within the continental United States is estimated to arrive within 5–10 business days.

Delivery time includes order processing, warehouse handling, carrier transit time, and possible delays caused by weather, carrier conditions, or unusually high order volumes.

FREE SHIPPING

Free standard shipping may be available for eligible orders within the continental United States.

Any applicable shipping charges will be displayed during checkout before your order is completed.

INTERNATIONAL SHIPPING

We ship to selected international destinations.

International orders may take approximately 6–8 weeks to arrive depending on the destination, customs clearance, carrier transit times, weather, and other logistical conditions.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

TRACKING INFORMATION

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package.

Please allow some time for tracking information to become available after the package has been handed to the carrier.

ADDRESS INFORMATION

Customers are responsible for providing accurate and complete shipping and billing information at checkout.

Incorrect or incomplete addresses may result in delays, additional shipping charges, or failed delivery.

Please carefully review your shipping information before completing your order.

DELIVERY DELAYS

We are not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, severe weather, customs delays, natural disasters, or other unexpected events.

MULTIPLE-PRODUCT ORDERS

We generally aim to ship products in the same order together.

If a product becomes unavailable or requires additional processing time, items may be shipped separately.

APO AND FREIGHT FORWARDING ADDRESSES

At this time, we may be unable to ship to APO addresses or freight forwarding companies.

SHIPPING QUESTIONS

If you have questions about your shipment, please contact us at:

Email: hello@emmarelief.com