Refund policy

RETURN & REFUND POLICY

Last Updated: September 2026

We want you to feel confident when purchasing from us. We offer a 90-day money-back guarantee on our supplement products.

90-DAY MONEY-BACK GUARANTEE

If you are not completely satisfied with your purchase, you may request a refund within 90 days of your purchase.

For supplement products, the refund policy is subject to the return requirements described below.

SINGLE-PACK PURCHASES

For a single-pack purchase, you do not need to return the used bottle.

If you are not satisfied with the product, please contact our customer service team within 90 days of your purchase and request a refund.

You are eligible for one refund under this guarantee per product per year.

MULTI-PACK PURCHASES

For multi-pack purchases, you may use one bottle and return the remaining unused and unopened bottles.

If you have used only one bottle, you may receive a refund for the used bottle together with any unused and unopened bottles that are returned.

If you have used more than one bottle, we will only refund the first used bottle and any unused and unopened bottles that are returned.

All returned bottles must be unused and unopened unless otherwise stated in this policy.

HOW TO REQUEST A REFUND

Step 1:
Contact our customer service team and provide your order number and the email address used to place the order.

Step 2:
Our customer service team will review your request and provide return instructions if a return is required.

Step 3:
If a return is required, return the applicable unused and unopened products according to the instructions provided by our customer service team.

Step 4:
Once the returned products are received and inspected, your refund will be processed according to this policy.

RETURN SHIPPING

For customers located in the United States, a prepaid return shipping label may be provided when a return is required.

Shipping and handling fees may be deducted from the final refund amount where applicable.

Customers outside the United States are responsible for obtaining and paying for their return shipping unless otherwise agreed by our customer service team.

REFUND PROCESSING TIME

Once your return has been received and approved, we will process the applicable refund.

Please allow approximately 5–7 business days for your financial institution to process and post the refund to your account after the refund has been issued.

NON-REFUNDABLE SHIPPING CHARGES

Shipping charges outside of the mainland United States are non-refundable.

ORDER CANCELLATIONS

We will do our best to accommodate cancellation requests.

However, once an order has been processed for shipment, we cannot guarantee that the order can be cancelled.

If the order has already shipped, you may need to follow our return and refund procedure.

CONTACT US

If you have any questions regarding a return or refund, please contact us at:

Email: hello@emmarelief.com